Refund & Cancellation Policy

This Refund and Cancellation Policy applies to all project engagements with Halfcute Internet Private Limited ("Company", "we", "us"), operating as Plact. By making a payment, you acknowledge and agree to the terms below.

1. Nature of Our Services

Plact provides custom software development services. Each project involves significant time, planning, and resource allocation that begins immediately upon payment. Due to this nature, our refund policy reflects the work invested at each stage of delivery.

2. Cancellation by the Client

Before work begins

If you cancel within 48 hours of payment and no discovery, planning, or design work has been initiated, you are eligible for a full refund less any payment processing fees charged by Stripe.

After work begins

Once work has commenced (typically within 24 hours of payment), the following applies:

• Before 25% completion: Refund of 50% of the total project fee, less payment processing fees.
• 25%–50% completion: Refund of 25% of the total project fee.
• Beyond 50% completion: No refund. All work completed to date will be delivered to you.

Completion percentage is determined by us based on deliverables completed and documented in your project portal.

3. Half-Payment Plans

For projects on a half-payment plan, the first instalment is non-refundable once work has commenced. The second instalment is due upon delivery and is non-refundable after delivery is accepted.

4. Delivery Disputes

If you believe a deliverable does not meet the agreed scope, contact us at hello@plact.work within 7 days of delivery. We will review and, where the discrepancy is confirmed, either revise the deliverable or provide a partial refund at our discretion. Claims made after 7 days of delivery will not be considered for refunds.

5. Cancellation by Us

We reserve the right to cancel a project engagement if:

• You fail to provide required information or access for more than 14 calendar days despite reasonable requests
• The project involves unlawful, harmful, or fraudulent activity
• Force majeure events prevent delivery

In such cases, you will receive a refund for the portion of work not completed, minus reasonable costs incurred.

6. Refund Processing

Approved refunds are processed to the original payment method within 7–10 business days. Stripe's processing timeline may vary by bank. We will notify you by email once a refund has been initiated.

7. Non-Refundable Items

• Payment processing fees charged by Stripe
• Third-party costs incurred on your behalf (domain registrations, API credits, etc.) unless agreed otherwise
• Rush delivery premiums

8. How to Request a Refund

Email hello@plact.work with:

• Your name and registered email address
• Project name or Stripe payment reference
• Reason for the refund request

We will acknowledge your request within 2 business days and provide a resolution within 7 business days.

9. Governing Law

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.

10. Contact

For any questions about this policy, contact hello@plact.work.

Halfcute Internet Private Limited · India