Privacy Policy

This Privacy Policy describes how Halfcute Internet Private Limited ("Company", "we", "us", or "our"), operating as Plact at plact.work, collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

Information you provide

• Name and email address when you sign up or contact us
• Phone number if you use WhatsApp-based verification
• Business name, project description, and requirements shared during the discovery chat
• Payment information processed securely by Stripe (we do not store card details)

Information collected automatically

• IP address and approximate geographic location (country-level, used for pricing localisation)
• Browser type, device type, and operating system
• Pages visited, time spent, and referral source
• Session identifiers stored in cookies

2. How We Use Your Information

• To deliver and manage your project
• To send transactional emails (sign-in links, project updates, payment confirmations)
• To display localised pricing based on your country
• To process payments via Stripe
• To respond to support enquiries
• To improve our services and website
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your data under the following legal bases: performance of a contract (delivering your project), legitimate interests (improving our services), and your consent where explicitly provided.

4. Third-Party Services

We use the following third-party services that may process your data:

• Stripe — payment processing. Subject to Stripe's Privacy Policy.
• Resend — transactional email delivery.
• Meta (WhatsApp Business API) — OTP verification. Subject to Meta's data policies.
• Google — OAuth sign-in. Subject to Google's Privacy Policy.
• Anthropic — AI-powered discovery chat. Conversation content may be processed by Anthropic's systems.
• Vercel — website hosting.
• Neon — database hosting (your project data is stored here).

5. Data Retention

We retain your personal data for as long as necessary to provide the Services and comply with legal obligations. Project data is retained for a minimum of 3 years after project completion. You may request deletion of your data at any time (see Section 7).

6. Cookies

We use session cookies for authentication and functional cookies for localisation (market/country detection). We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect your ability to sign in.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability where technically feasible

To exercise any of these rights, email us at hello@plact.work. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), hashed authentication credentials, and access controls. Payment data is handled exclusively by Stripe and never stored on our servers.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Cross-Border Data Transfers

Your data may be processed in countries outside India, including the United States, where our third-party service providers operate. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Continued use of our Services after changes take effect constitutes acceptance.

12. Contact

For privacy-related questions or to exercise your rights, contact us at hello@plact.work.

Halfcute Internet Private Limited · India